Privacy Policy

How we collect, use, and protect your personal information.

This Privacy Policy is prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa. FieldCut, a brand of MCSA (Pty) Ltd, is committed to protecting your personal information and respecting your privacy rights.

1. Who We Are (Responsible Party)

The Responsible Party as defined under POPIA is:

  • Company: MCSA (Pty) Ltd (trading as FieldCut)
  • Country: Republic of South Africa
  • Contact: Via our Contact page

2. Personal Information We Collect

We may collect the following categories of personal information:

  • Identity information: Full name, company name
  • Contact information: Email address, phone number, physical or postal address
  • Transaction information: Products ordered, order history, payment records
  • Communication records: Enquiries submitted via our contact or quote forms
  • Technical information: IP address, browser type, pages visited (collected via website analytics)

We do not collect sensitive personal information (as defined in POPIA) unless specifically required and with your explicit consent.

3. Why We Collect Your Information (Purpose)

We collect and process personal information for the following lawful purposes:

  • To process and fulfil your orders
  • To respond to enquiries, quotes, or support requests
  • To communicate order status, delivery updates, and invoices
  • To maintain records required by law (e.g. VAT, SARS compliance)
  • To improve our website and product offerings
  • To send relevant product or promotional communications (only where you have consented or where permitted under POPIA)

4. Legal Basis for Processing

Under POPIA, we process your personal information on one or more of the following grounds:

  • Contractual necessity: To fulfil an order or service agreement
  • Legal obligation: To comply with applicable South African laws
  • Legitimate interest: To operate and improve our business in ways that do not override your rights
  • Consent: Where you have provided explicit consent (e.g. marketing communications)

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

  • Secure servers and encrypted data transmission (HTTPS)
  • Access controls limiting who can view personal data
  • Regular review of our data handling practices

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary, including:

  • Delivery service providers — to fulfil and track your order
  • Payment processors — to securely process transactions
  • IT and hosting providers — who process data on our behalf under confidentiality agreements
  • Regulatory authorities — where required by law

Any third party we share data with is required to handle it in accordance with POPIA and applicable data protection standards.

7. Cross-Border Transfers

Where personal information is transferred outside of South Africa (e.g. to international hosting or cloud service providers), we ensure that adequate data protection safeguards are in place, consistent with the requirements of POPIA Section 72.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to processing of your personal information in certain circumstances
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us via our Contact page. We will respond within a reasonable time and no later than required by law.

9. Information Regulator

You have the right to lodge a complaint with South Africa’s Information Regulator if you believe your personal information rights have been violated:

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This may involve collecting anonymised technical data such as page views, session duration, and device type. No personally identifiable information is collected through cookies without your knowledge.

You may disable cookies in your browser settings, though this may affect certain website functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised effective date. We encourage you to review this policy periodically.

Last updated: August 2026